Account checks

Clear the Snatch Casino Verification Check Before Your First Payout

Licensed casinos must confirm who you are before money moves, and our review of your papers usually wraps up inside 32 hours.

Start the check

Gaming Control Board CuraçaoLicensed operator OGL/2011/3697/228 under Snatch Casino N.V., company 577292

Your first payout

What do I need to verify, and with whom?

Every line below comes from our licence, not from a habit we invented.

Operator

Snatch Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2011/3697/228

Review time

32 hours

Required by

Before the first withdrawal

Verification questions

[email protected]

Minimum age

18+

Passing first time

From blurry photo to cleared account

Sent once and read once is how we like it, so follow the order below.

Open your account area first

Your account has a verification area where every requested item is listed with its own status, so look for a tick or a note asking for another copy, and check which item is still open before you send anything.

Sharp, flat and unedited

Photos of your photo identification go up there, and the corners, the photo and the expiry date all need to be readable, with no glare across the print and no fingers hiding an edge.

Prove the card is yours

A card image proves the payment method is yours, so show the same card you actually used, keep the first and last four digits visible and cover nothing else, because middle digits are not needed.

The 32-hour review window

Once your file sits with the team, [email protected] can answer status questions and we aim to close the review within 32 hours, so wait for that window before uploading the same papers again.

Four papers

Which papers does the casino actually look at?

This table settles which paper proves what before you reach for your camera.

Photo identification

ProvesYou are who the account says

Must showFull name, date of birth, expiry date, all four corners visible

Proof of address

ProvesWhere you actually live

Must showYour name, a New Zealand address, date under three months old

Payment card image

ProvesThe card behind your deposits is yours

Must showFirst and last four digits, name, no middle digits

Your File Came Back: Here Is the Quick Fix

Screenshot Won't Do: Use the Camera. A screen grab of your ID carries no depth, so the glare and flat edges look altered to our reviewers. Photograph the card on a plain table Turn the room light away from the lens

Proof That Still Shows Your Address. Banks and utilities update their letters, and an expired statement cannot prove where you live right now. Open a recent statement in your banking app Ask your utility for a current copy

Your ID Ran Out of Time. An expired passport or licence is not valid identification, so the check cannot clear while the date has passed. Renew before you upload anything new Send the new card once it arrives

Source of funds paperwork

Snatch Casino N.V. holds licence OGL/2011/3697/228 from the Gaming Control Board Curaçao, and that licence obliges us to know where player money originates. Treat the request as standard housekeeping rather than a suspicion aimed at you.

Have one or two of these within reach, and the review moves quickly.

Recent bank statement
Payslips from your employer
Tax return or assessment
Sale or contract paperwork
Pension or benefit letter

Your first cash-out

When the Request Lands in Your Inbox

Most players worry a request means trouble, and this clears that up.

Send Your Papers First

Your licence requires a verified identity before money leaves, so the first cash-out triggers a look at your photo ID and address proof.

Add It, Then Verify It

A fresh card or wallet has to be tied to you, so we confirm the card image matches the name already on your account.

Check the Spelling

Mismatched names or addresses stall the review, so we ask for a clearer copy that shows the same spelling as your profile.

Assumed Then, Proven Now

Anyone can click a birth year, so a dated photo ID settles that the player is 18 or older before play continues.

Less waiting, fewer emails

Quick answers before you send anything

Reading these six answers will get your file right the first time.

A document of mine got rejected, what happens next?+

Nothing is closed and no one is judging you. Snap Casino tells you which paper failed and why, so you send a fresh copy of that one file only. Most rejections come from glare, a cropped corner or a card number that is covered up.

Is my passport photo safe once I send it in?+

Yes. The site runs on 128-bit SSL encryption, so files travel scrambled and land with the team that reviews them. Your documents sit with Snatch Casino N.V. for the purpose of the check and are not shared with other players.

When exactly will the casino ask me for my papers?+

At the latest before your first withdrawal leaves, because licence OGL/2011/3697/228 requires a verified account for that. The casino may also ask earlier, at sign-up or after your first deposit. Send the set the moment it is requested and nothing waits later.

Will I have to send the same documents again?+

Usually not, once a document has passed review it stays on file. A second look can happen if your details change or the file ages out in the reviewers' view. In that case you are asked for the specific item, never the whole set again for no reason.

My name changed since I signed up, what do I do?+

Send the identification that shows your current name, and the older document is replaced. Include a short note in the same message to [email protected] so the reviewer matches the new name to your account. Nothing else in your profile needs rebuilding.

Can I send pictures taken on my phone?+

Yes, phone photos are fine as long as the whole page is in frame and the text reads cleanly. Lay the document flat on a dark surface in daylight, skip the flash and keep your fingers off the corners. Upload from the account area, not as a chat attachment.