When you want a limit

Fun first, limits second: responsible gambling at Snatch Casino

From 18+ only, and every Snatch Casino account carries deposit limits, session time reminders, a cooling-off period, self-exclusion and reality checks.

Set my limit

Gaming Control Board CuraçaoLicensed operator OGL/2011/3697/228 under Snatch Casino N.V., company 577292

Four key facts

Responsible gambling essentials

Where the licence sits, how old you must be and who answers when limits feel hard to manage.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2011/3697/228

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Tools that stay on

The tools already waiting for you

You will know which control fits which moment, and where each one lives in your account.

Before, not after

A ceiling on what you put in, agreed with yourself before the session rather than after a bad run. Switch it on the day you notice top-ups getting frequent.

A nudge, not a nag

A quiet nudge at intervals you choose, so an evening does not slip by unnoticed. Turn it on whenever you play without a clock in sight.

Could a short break help?

A chosen break that keeps you out of play for the period you pick, useful when you want distance without closing the door. Reach for it the moment play stops feeling light.

Should I step away for good?

A firm stop that locks your account for the stretch you select, the right choice when a pause has not been enough. Ask support to switch it on before play starts again.

How long have I been here?

A check that pops up during play to show how long you have been in and what has gone in and out. Enable it if you tend to lose track of a session.

A few minutes of care

A cap in place before you spin

Snatch Casino keeps the process short, so the decision stays yours and the account follows it.

Where do limits live?

Open your profile from the account menu, then find the section marked for limits and check that your identity details are complete.

Pick your kind of cap

Decide whether you want to cap deposits, cap losses or cap session time, and choose the one that matches the worry you came with.

Set the stretch you want

Enter the figure or the minutes you are comfortable with, then pick day, week or month so the cap covers the stretch you play.

Save and check

Save the change and read the confirmation line back, so you know the cap is active before your next session begins.

A pause ends on its own; exclusion does not

Could a few days away help? A cooling-off period in your account covers hours or days, so play stops for the short stretch you choose. Set it from the responsible gambling section and it takes hold straight away. Your balance, deposits and withdrawals wait until the break ends.

Self-exclusion in your account. Self-exclusion closes your access for a long period of up to two years, and the operator cannot lift it early when you ask. Choose it inside the account and you are excluded from all the operator's platforms for the stretch you set.

Your own exclusion, in one place. New Zealand keeps no national exclusion register, so the casino account is where you exclude yourself. The same held for your relatives, who can ask the Gambling Helpline Aotearoa for guidance on supporting you and on the steps that follow.

Free support nearby

Free help on the line, day or night

After this you will know which free service suits you and your family best.

Gambling Helpline Aotearoa

Gambling Helpline Aotearoa answers around the clock, every day, and the call costs nothing. Trained people speak with players and with relatives, and your details stay between you and them. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counsellors at Problem Gambling Foundation offer free sessions, peer support and cultural support through clinics across the country, and relatives are welcome to come along or call on their own. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa gathers plain information from Health New Zealand for people who play and for their families, covering the signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Is it still just entertainment?

A pattern noticed early is easier to interrupt than one that has had months to settle. Setting a cap or taking a cooling-off period is a small first step, and it counts. No diagnosis is needed to act on a feeling.

If more than one of these sounds familiar, a limit or a pause is worth trying.

Chasing a loss with another deposit
Hiding your play from your partner
Borrowing money to keep going
Playing past the time you planned
Feeling flat when you are not playing
Skipping sleep to stay at the screen
Spending bill money on a session

Protective stops

Brief answers on limits and exclusion

The common worry is that a firm stop can be undone halfway, so here is the plain position.

What happens if I want my account back during a self-exclusion?+

The stop holds for the whole stretch you chose, so the account stays shut until that stretch ends. A member of the support team cannot shorten it because you asked. Give the length some thought before you confirm it.

Which team do I contact to close my account permanently?+

Send a closure request to [email protected] and the team will shut the account for you. Closing is permanent, so playing here again would mean a fresh registration. Ask for a break instead if you simply need time away.

What is the reason for the age check at sign-up?+

Only adults of 18 and over may hold an account here, so age and identity are confirmed before play starts. That rule shields younger people and keeps the site inside its licence. Checks usually ask for photo identification.

If I take a cooling-off break, when does play switch back on?+

Deposits and play are frozen for the length of the break you selected, while your balance and history stay in place. Once it ends, the account opens by itself and you can play again. A break is not a permanent step.

Do the limit controls work the same on mobile?+

Yes. The same controls sit in the account area of the mobile site, so a deposit cap set on your phone applies on every device. Choose the amount before you start playing, never after a loss.